Terms of Service

Effective September 26, 2026. HelloTrova, Inc. ("TROVA", "we").

For contractors

TROVA is licensed per technician, billed monthly, and may be cancelled at any time; the current month is not refunded.
You are responsible for recording visits lawfully, including obtaining the homeowner's consent where required, and for the accuracy of the estimates you send. TROVA prepares estimates from what was said and from your price book; you remain the party making the offer.
Your data, recordings and estimates remain yours. You grant TROVA the rights needed to process them for the service.
Keep your logins private. You are responsible for activity under your account.

For homeowners receiving text messages

When you ask your contractor for an estimate by text and give them your mobile number, TROVA sends you a text with a link to that estimate and relays replies between you and your contractor about it. Message frequency varies by visit, typically one to three messages. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how your information is handled.

SMS program terms

Program: TROVA estimate texts, operated by FACITI Inc for licensed home-service contractors. When you ask your contractor for your estimate by text and give them your mobile number, you consent to receive a text with a link to that estimate and replies from your contractor about it.

Message frequency: varies by visit, typically one to three messages per visit. Message and data rates may apply. If you have questions about your data plan, contact your wireless provider.

Cancel: you can cancel the SMS service at any time. Text STOP to any message. You will receive one confirmation text and no further messages. To start again, text START.

Help: if you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or email support@hellotrova.com.

Carriers are not liable for delayed or undelivered messages.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you have any questions regarding privacy, please read our Privacy Policy.

Acceptable use

Do not use TROVA to send messages to anyone who has not asked for them, to record anyone without lawful consent, or to interfere with the service or other users' data.

Availability and liability

We work to keep TROVA available and accurate but provide it "as is". To the extent permitted by law, our liability is limited to the fees you paid in the three months before a claim. Nothing here limits liability that cannot be limited by law.

Changes

We may update these terms; the effective date above will change, and continued use means acceptance. Questions: support@hellotrova.com.