Clip the device on. Talk. Trova does the rest. Here's exactly what happens — for service techs and estimators.
Same hardware, same one-button UI, different AI output. Service Tech Mode runs all day on every call. Estimator Mode kicks in when a tech is pricing a new job.
For every call, every day. Captures upsells, warranty talks, customer requests, coaching moments, and compliance documentation. If your tech is on a job site, this is running.
See the flow →For sales appointments. Captures scope, budget, objections, timeline. Generates Good/Better/Best proposal before the tech leaves the driveway. One of six workflows Trova handles.
See the flow →A tech runs 8 calls a day. Trova captures what happens on every one — automatically.
Every morning, every tech puts on their Trova. 50 grams of aluminum alloy on their shirt or lanyard. One button controls it — green LED means it's capturing. No apps to fumble with. No setup between calls.
Normal service call. Tech fixes the water heater. Customer walks them to the furnace. Mentions the AC is making noise. Asks about the bathroom remodel. Tech documents the warranty talk. Trova captures every word.
Trova doesn't just transcribe. It pulls out what matters from a service call — upsells, warranty risk, follow-ups, coaching signals.
Between the driveway and the next job, the fleet dashboard is already updated. By the end of the day, the owner sees every upsell, every warranty talk, every forgotten request across all 5 techs.
The office reaches out to the upsell opportunities. Proposals go out. Jobs close. That's revenue your techs were leaving on the floor yesterday — now it's in your pipeline.
When a tech is on a sales appointment, Trova's estimator flow kicks in — captures the scope, builds the estimate, sends the proposal before the tech leaves the driveway.
Measurements, materials, timeline, budget, preferences. The tech talks like they always do. Trova listens.
Classification, pain points, budget, urgency, materials, pricing — extracted from the conversation in seconds.
Good/Better/Best estimate with real materials pricing. Tracked. Texted. Delivered before the tech is back in the truck.
FACITI Launchpad gives you every tech on every call in real time.
Every service call across every tech as it happens. Upsells flagged. Warranty talks logged. Coaching moments surfaced.
Every opportunity flagged in the field, ready for the office to follow up. See exactly what the customer said.
See what top techs say. Build training material from real winning calls. Shorten ramp time for new hires.
Pain points, budget, urgency, warranty context — every customer file has the real story behind it.
Close rate per tech. Upsell rate per tech. Average project value. Every metric that matters, tracked automatically.