Plumbing emergencies don't comparison-shop. Water heater replacements customers were "thinking about anyway." Code-required upgrades. Captured on every call, drafted into proposals before the tech leaves.
Plumbing converts at 12-16% — the highest in home services — because emergency-driven customers buy fast. The contractors who capture every conversation, send same-day proposals, and follow up systematically take an even bigger share.
Captured at the door. Trova flags timeline pressure and surfaces it for the office to follow up immediately.
"It's the original from when we bought the place." Documented. Flagged as replacement opportunity with the right talking points.
Permit conversations. Backflow preventer requirements. Documented for the customer file and the contractor's legal protection.
"Can you also look at the toilet running upstairs?" Captured before the tech is out the door.
Multiple slow drains. Galvanized pipe references. Trova flags it as a system-level conversation, not just a service call.
Last service was a clog in March. Customer mentioned the water heater "kept tripping the breaker" then. Cross-referenced automatically.
Your tech clips Trova on Monday morning. One button. The customer hears a single line of disclosure, the conversation continues, and Trova captures everything that matters — automatically.
No screens between your tech and the customer. No paperwork in the truck. No upsell that gets forgotten before the next call.
Saturday emergency call. Clogged drain at the Henderson residence. While running the snake, the tech and the homeowner are talking. Homeowner mentions the water heater has been "making weird noises" and the pilot keeps going out.
Old workflow: tech finishes the drain, takes the $89 service ticket, maybe mentions the water heater on the invoice notes if they remember.
With Trova: water-heater symptoms captured. Age referenced against customer record (15 years old). Trova drafts a Good/Better/Best replacement proposal — referencing the customer's actual words about the noise — and lands it in the homeowner's email before the tech's next call.
Schedule a 20-minute demo. We'll walk through the device, the dashboard, and a real plumbing workflow.