One call.
Four moments.
All coached.

1. The pre-visit briefing.

Two minutes before the technician knocks, TROVA pulls everything you already know about this customer and this neighborhood and turns it into a usable briefing:

• Last neighbor visit: Garcia · 1409 Maple · 3 weeks ago · $4,200 lateral repipe.
• Same tract patterns: 1980s build · cast-iron laterals · root intrusion in 7 of 9 prior jobs.
• Recommended opener: Skip the camera — go straight to the cleanout.
• Likely close range: $3,800 – $4,600 · this tract closes at 71%.

Your senior plumber walks in already knowing this. TROVA gives your bottom-half plumber the same advantage.

2. The conversation, captured.

The technician records the visit on their phone (with consent). Right after the call, TROVA transcribes it and finds the inflection points your best closer notices automatically — then coaches the tech on each one, grounded in what the customer actually said:

• The customer said "I'll need to think about it." TROVA shows the financing-as-promotion move for next time.
• The customer mentioned the neighbor's repipe. TROVA points out the social-proof anchor.
• The tech finished the diagnostic. TROVA flags the earn-before-you-pitch transition.
• The customer asked about timing. TROVA highlights the same-day-install close.

The coaching lands while the call is still fresh — before the next door, not in a quarterly review.

3. The proposal on exit.

By the time the rep walks back to the truck, TROVA has the proposal drafted — priced from your pricebook, tiered with financing options pre-calculated, ready to send to the customer's phone before they finish their coffee.

No more "I'll send you a quote on Tuesday." No more deals lost because the customer called a competitor before yours arrived.

4. The follow-up.

80% of sales take 5+ follow-ups (Peak Sales / SPOTIO / Salesforce). Most reps quit after one. TROVA doesn't quit — and TROVA's follow-ups don't say "just checking in."

The follow-up text is grounded in the actual conversation: "Hey Mike — wanted to follow up on the conversation about the kitchen riser. You mentioned you wanted to talk to your wife. Happy to send her the same walkthrough I gave you. Same financing terms hold."

Conversation-aware follow-ups get 4–10x the reply rate of generic templates (Woodpecker).

What the owner sees.

While all four moments happen in the field, the owner dashboard surfaces:

• Every call replayed in plain language — no 90-minute audio scrubs.
• Per-rep close rates, ticket sizes, and follow-up engagement.
• The exact moves your top closer makes that your bottom-half rep doesn't — and where to coach them.
• Pipeline that's actually moving vs. pipeline that's stuck.

The owner stops doing ride-alongs. The visibility stays. The coaching scales.

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